Installation issues
Installation issues can arise due to various factors such as compatibility problems, insufficient permissions, or system resource limitations. Use the following troubleshooting steps to resolve common installation issues.Application fails to install from ServiceNow Store
Application fails to install from ServiceNow Store
- Verify ServiceNow instance compatibility
- Check system logs for specific error messages
- Ensure adequate system resources are available
- Contact ServiceNow support if issues persist
Missing application modules after installation
Missing application modules after installation
- Verify installation completed successfully
- Check application scope settings
- Refresh browser cache and retry
- Re-install application if necessary
Configuration issues
Configuration issues can lead to failed API connections, data synchronization problems, or performance degradation. Use the following troubleshooting steps to resolve common configuration issues.API connection problems
Unable to connect to SpecterOps BloodHound API
Unable to connect to SpecterOps BloodHound API
- Verify API credentials (Token ID and Key)
- Check network connectivity and firewall rules
- Validate API endpoint URLs
- Test connectivity using external tools
Authentication failures during API calls
Authentication failures during API calls
- Regenerate API tokens in BloodHound portal
- Verify token permissions and access rights
- Check token expiration dates
- Update credentials in ServiceNow configuration
Data synchronization issues
No data appearing in ServiceNow after configuration
No data appearing in ServiceNow after configuration
- Verify scheduled import jobs are running
- Check data filter configurations
- Validate environment selections
- Review system logs for import errors
Incomplete or inconsistent data synchronization
Incomplete or inconsistent data synchronization
- Check API rate limiting settings
- Verify data mapping configurations
- Review network stability during sync operations
- Adjust import schedules if necessary
Performance issues
Performance issues can arise due to factors such as large data volumes, inefficient queries, or resource constraints. Use the following troubleshooting steps to optimize performance.Slow data loading
Dashboard and workspace loading slowly
Dashboard and workspace loading slowly
- Optimize database queries
- Implement data caching strategies
- Review system resource utilization
- Consider data archiving for old records
API timeouts during data import
API timeouts during data import
- Increase timeout settings
- Implement data pagination
- Schedule imports during low-traffic periods
- Optimize data filtering to reduce payload size